Frequently Asked Questions

Everything you need to know about your Aureus Boutique experience.

What is the standard shipping timeframe for orders?

We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How can I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all Aureus tags attached. Please visit our Returns Portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

Yes, quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics, including our organic cotton and recycled silks, meet high environmental and social standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

How do I find the right size for me?

Each product page features a detailed 'Size & Fit' guide. We provide exact measurements for every garment to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our concierge team at [email protected].